Friendly customer service

I guess we all sometimes use our blogs to vent some of our frustrations. That can be very therapeutic and I sometimes really want to warn people about certain situations. In the past I've already been complaining about bad call centers and the horrible customer servicefrom my ex-telecom supplier .

This time however I want to share a positive experience. I just phoned with the customer service call center from Telenet to ask a question about my refund for the part of my prepaid subscription that I didn't use after moving. And there was no waiting time and the agent was very friendly! Way to go. Just as you'd want them to be when you have a question or a problem. And I'll get my money in 3 weeks.


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