What I meant to say

When I wrote to a supplier today
"I hope we can count on xxxxxxx's professionalism to communicate to us pro-actively any changes in timing and cost as soon as they are identified"
I really meant to say
"Gosh, you guys blew it again ! You can't get anything done right, nothing is ever communicated. I am tired of begging for information, I am tired of chasing you guys, I've had it with you!! You have no idea what the smallest bit of professionalism and customer service looks like. I'm so sick of it. The worst thing is that I don't even have the slightest bit of hope anymore that you'll ever change."

Oh and when your technician asked me to test your fix in the test environment this week and I reported a problem in those tests, I did not give green light to move the fix in the live environment while assuming that my reported problem wasn't linked to the fix. It was, and now the problem is all over the live environment. ....yes , you blew it again! Thanks a lot.

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah, amateurs.

Comments

anno said…
Grrr!! Too aggravating. FWIW, I'm feeling exactly the same about a certain heating contractor. You have all my sympathy.
I had a feeling the first speech was euphemism...
If only we could always say what we really meant!
I just sent this post to your supplier!:-)
NO I didnt!!:-)

I hope its not ebola thats floating around live in the environment!

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