Offline Telenet service

After months of our main modem losing phone & internet connection regularly & making random reboots, after 4 Telenet technician visits with different stories each time, after repairs on a failing piece of network equipment in the neighbourhood, discussions on the frequence of the network, .... a technician finally decided to renew all our equipment in the house because the latest fancy modems can have some minor flaws.  Our subsciption only had to be registrated to the new equipment by the backoffice.


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a backoffice with a bit of backlog of work

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but after 3 days completely offline we're back up. Wow, talk about an 80ies service level.  Way to go Telenet. Unfortunately I doubt their competition is much better. Now I really wonder which credit note they'll propose for this joke.

Comments

Brian Miller said…
ugh...we still struggle with spotty DSL and are considering goingto cable...